Автор Тема: Запись на платный прием  (Прочитано 17960 раз)

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Запись на платный прием
« : 01 Ноябрь 2010, 12:31:49 »
Пыталась записать ребенка ПЛАТНО к ЛОРу. Прием был нужен  на 1-2 ноября. Телефон для записи все время занят или сбрасывают вызов. Еще в октябре я попыталась записаться по телефону заранее, но сказали, что запись осуществляется только накануне в 8.30 утра. Сегодня 1.11 в 8.30 я начала звонить по тел. 3243464, в 9.00 наконец то дозвонилась и мне сказали , что теперь запись начинается в 9.30 и ни секундой раньше. С 9.30 до 10.20 я снова начала пытаться дозвониться, при чем на автоматичеком автодозвоне!!, но все время было занято. В 10.20 девушка сняла трубку и сказала, что все запись закончена, звоните завтра.

Сервис просто ужас и это платные !! услуги. Могу предположить, что все время было распределенно заранее, а во время записи регистратор просто сняла трубку, как делают в простых поликлиниках.
Прошу вас разобраться и принять меры для улучшения оказания данной услуги.


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Re: Запись на платный прием
« Ответ #1 : 02 Ноябрь 2010, 11:44:17 »
Ваша жалоба передана и.о. зав. поликлиникой, курирующему отдел платных услуг, Афанасьеву Александру Николаевичу.

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Re: Запись на платный прием
« Ответ #2 : 16 Ноябрь 2010, 09:57:26 »
Результат то есть какой-нибудь?

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Re: Запись на платный прием
« Ответ #3 : 16 Ноябрь 2010, 10:22:40 »
Результат то есть какой-нибудь?
Добрый день.
Наш ресурс (не по нашей воле) не имеет отношения к администрации учреждения, поэтому, к сожалению, я не могу ответить на Ваш вопрос.
Вы можете задать этот вопрос непосредственно администрации, телефон/факс приёмной главного врача (495) 324-43-00.

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Re: Запись на платный прием
« Ответ #4 : 14 Октябрь 2011, 16:02:53 »
В течении недели пытаюсь записаться к лору. С ТЕлефон все также, как писали выше. В течение 20-30 минут все занято, а после все забранировано.  И кроме хамства в отделе платных услуг ничего другого не слышу. НА ПРосьбу записать на послезавтра, говорят, что только завтра и в 9.30. Просьба, передать данное письмо руководству и попросить принять меры. ТАкже как я писала выше тему. хамство как было так и осталось. ДЕвочки  хамят, кидают трубки со словами "я уже все сказала". Очень обидно, что за свои деньги получаешь хамство и к врачам на прием идешь уже заведенный и злой засвои же деньги.

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Re: Запись на платный прием
« Ответ #5 : 07 Апрель 2012, 13:47:35 »
Результат то есть какой-нибудь?
Добрый день.
Наш ресурс (не по нашей воле) не имеет отношения к администрации учреждения, поэтому, к сожалению, я не могу ответить на Ваш вопрос.
Вы можете задать этот вопрос непосредственно администрации, телефон/факс приёмной главного врача (495) 324-43-00.

В теме: "Как правильно и эффективно пожаловаться, и внести предложения", написано: "Даже если специалист, упоминаемый Вами, не прочитает сообщение на форуме, Администрация сайта доведёт до него информацию. Ответ будет размещён в той же теме."

Жалоб прозвучало предостаточно, а ответа ни одного. Ситуация так и осталась. В течении 3х часов пытаюсь дозвониться до платных услуг по тел.: 8(499)3243464. Сначала телефон был занят, а потом такое ощущение, что его просто отключили.

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Re: Запись на платный прием
« Ответ #6 : 10 Апрель 2012, 10:14:51 »
Результат то есть какой-нибудь?
Добрый день.
Наш ресурс (не по нашей воле) не имеет отношения к администрации учреждения, поэтому, к сожалению, я не могу ответить на Ваш вопрос.
Вы можете задать этот вопрос непосредственно администрации, телефон/факс приёмной главного врача (495) 324-43-00.

В теме: "Как правильно и эффективно пожаловаться, и внести предложения", написано: "Даже если специалист, упоминаемый Вами, не прочитает сообщение на форуме, Администрация сайта доведёт до него информацию. Ответ будет размещён в той же теме."

Жалоб прозвучало предостаточно, а ответа ни одного. Ситуация так и осталась. В течении 3х часов пытаюсь дозвониться до платных услуг по тел.: 8(499)3243464. Сначала телефон был занят, а потом такое ощущение, что его просто отключили.

Добрый день!

Ваша жалоба распечатана и передана зав. поликлиникой.

О проблеме трудностей дозвона на (499) 324-34-64 мы, врачи, знаем. Но этот вопрос относится к разряду административных и на него мы влиять не имеем никаких возможностей.

На страницах нашего ресурса есть телефоны многих специалистов, попробуйте в случае необходимости найти нужный Вам и позвонить.

Контактный телефон администрации учреждения указан на странице сайта >Адрес, контакты<

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